IMPERIUM CARE SERVICES
Get Started
Four simple steps from first contact to supports commencing.
How to refer, and what happens next
STEP 1
Send the referral
Email admin@imperiumcare.com.au or call 0499 308 555. Tell us the participant's support needs, region, funding type and preferred start.
STEP 2
We confirm fit
We check the request against our scope, capacity and worker availability, and tell you plainly if we are not the right provider.
STEP 3
Nursing assessment
Our Clinical Director or a Registered Nurse completes assessment, care planning and any delegation before supports commence.
STEP 4
Supports commence
Matched workers begin with documented handover, supervision and an agreed schedule of progress updates back to you.
Communication
A named contact for every referral, with progress notes and changes shared on an agreed rhythm.
Clinical escalation
Deterioration, incidents and reportable incidents follow a documented escalation path to the Clinical Director.
Participant choice
Choice and control stay with the participant. We manage conflicts of interest and privacy under documented policy.
Let's talk about your clients
We welcome referrals and long-term partnerships. Tell us what you need covered and we'll come back with a clear scope, team and start date.
Care that shows up on time, every time — and treats every client as a person first.
Imperium Care Services Australia